Q: Android 11 and higher - Dark Mode not themed

1. The Dark Mode must be disable

2. Due to limitations on the part of Samsung, Dark Mode only supports the elements specified by Samsung

3. If you want that Themes are also works in Dark Mode, we recommend to send a Support Request to Samsung

Q: How to uninstall / delete a Wallpaper, Theme, Icon Pack, AOD

1. Go to Settings > Wallpaper or Themes

2. Press the 3 lines in the upper left corner

3. Press on My stuff

4. Choose a the Themes, Wallpapers, Icons or AODs

5. Apply Default Theme, Wallpaper, Icon or AOD

6. After applying Default, choose the Theme, Wallpaper Icon or AOD which you want to delete

7. Press on Delete

8. Alternative see my Video

Q: The Lockscreen Animation or Videos doesn't work. What can i do?

1. Make sure you are using the Samsung Default app (One UI Home) for Home screen

2. Check if Settings > Accessibility > Visibily enhancements > Remove animations is set off

3. Go to Settings > Wallpaper and Themes

4. Choose Wallpapers or Themes and Scroll to Top My wallpapers, themes

5. Click to View all and apply Default and select Motion

6. Return Back to View all and choose your Wallpaper or Theme again

Q: The Homescreen Wallpaper doesn't looks like the Preview or the Icons are not applied

1. Make sure you are using the Samsung Default app (One UI Home) for Home screen

2. Go to Settings > Apps > Press the 3 Dots in the upper right corner

3. Choose Default apps

4. Home screen > Choose One UI Home

Q: What i can do if i receiving a purchasing or transaction error or i want a refund

The Theme Store and all purchase transactions are handled by Samsung. For further support you will need to reach out to Samsung directly for assistance with these questions. Go to the Samsung Support Page of your Country and put there a Support Ticket.

Q: The Keyboard is not themed

1. Samsung Themes works only with there Standard Apps

2. Make sure you are using Samsung Default Keyboard

3. Go to Settings > General Managment > Language and input

4. Default keyboard > Choose Samsung Keyboard

Q: My Message App is not themed

1. Samsung Themes works only with there Standard Apps

2. Make sure you are using Samsung Default Message App

3. Go to Settings > Apps > Default Apps

4. Messaging app > Choose Samsung Messages

Q: The Ringtone or Notification Sounds are not working

1. Make sure that Ringtone and Notification sounds is not set silent

2. If the Ringtone and Notification sounds is set to silent, then are the Sounds with Theme not applied

3. After applying a Theme make sure that Ringtone and Notification sounds is set to "Current theme’s default"

Q: I can't download a Wallpaper, Theme, Icon Pack or AOD. What can i do?

1. Go to Settings > Accessibility > Visions > Show button shape

2. If is activated, deactivated and try it again.

Important Tip

To rule out some issues in advance, apply the Samsung Standard Wallpaper, Theme, Icons or AOD before installing a Wallpaper, Theme, Icons or AOD.

If you have any further questions, please contact me via the contact form or one of the social media channels.